@book{376314, author = {Bozarth, Jane,}, title = {Better than bullet points}, publisher = {Pfeiffer/Wiley,}, year = {c2008.}, series = {Pfeiffer essential resources for training and HR professionals}, address = {San Francisco :}, note = {"An essential tools resource"--P. [4] of cover.}, url = {http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=216579} }