Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


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1.
Generations at work [electronic resource] : managing the clash of veterans, boomers, xers, and nexters in your workplace / Ron Zemke, Claire Raines, Bob Filipczak. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, 1999
Online resources:
Availability: No items available.
2.
Knock your socks off service recovery [electronic resource] / Ron Zemke, Chip R. Bell. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2000
Online resources:
Availability: No items available.
3.
Coaching knock your socks off service [electronic resource] / Ron Zemke & Kristin Anderson. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c1997
Online resources:
Availability: No items available.
4.
Delivering knock your socks off service [electronic resource] / Kristin Anderson, Ron Zemke. by
Edition: Rev. ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c1998
Online resources:
Availability: No items available.
5.
Knock your socks off answers [electronic resource] : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, 1995
Online resources:
Availability: No items available.
6.
Knock your socks off selling [electronic resource] / Jeffrey Gitomer and Ron Zemke. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c1999
Online resources:
Availability: No items available.
7.
Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c1992
Online resources:
Availability: No items available.
8.
Sustaining knock your socks off service [electronic resource] / Thomas K. Connellan and Ron Zemke. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : Amacom, c1993
Other title:
  • Sustaining service
Online resources:
Availability: No items available.
9.
E-service [electronic resource] : twenty-four ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, 2000
Online resources:
Availability: No items available.
10.
Performance Research Associates' Delivering knock your socks off service [electronic resource]. by
Edition: 3rd ed. revisions / by Ron Zemke.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : American Management Association, c2003
Other title:
  • Delivering knock your socks off service
Online resources:
Availability: No items available.
11.
Knock your socks off prospecting [electronic resource] : how to cold call, get qualified leads, and make more money / William "Skip" Miller and Ron Zemke. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2005
Online resources:
Availability: No items available.
12.
Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush. by
Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York : AMACOM, c2007
Online resources:
Availability: No items available.
13.
Delivering knock your socks off service [electronic resource] / Ron Zemke, with Bobette Hayes Williamson. by
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: New York, N.Y. : American Management Association, c2001
Online resources:
Availability: No items available.
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Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in