Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


Your search returned 13 results. Subscribe to this search

|
1. Generations at work [electronic resource] :managing the clash of veterans, boomers, xers, and nexters in your workplace / Ron Zemke, Claire Raines, Bob Filipczak.

by Zemke, Ron | Raines, Claire | Filipczak, Bob.

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : AMACOM, 1999Online access: EBSCOhost Availability: No items available
2. Knock your socks off service recovery [electronic resource] /Ron Zemke, Chip R. Bell.

by Zemke, Ron | Bell, Chip R.

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : AMACOM, c2000Online access: EBSCOhost Availability: No items available
3. Coaching knock your socks off service [electronic resource] /Ron Zemke & Kristin Anderson.

by Zemke, Ron | Anderson, Kristin.

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : AMACOM, c1997Online access: EBSCOhost Availability: No items available
4. Delivering knock your socks off service [electronic resource] /Kristin Anderson, Ron Zemke.

by Anderson, Kristin, 1962- | Zemke, Ron.

Edition: Rev. ed.Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : AMACOM, c1998Online access: EBSCOhost Availability: No items available
5. Knock your socks off answers [electronic resource] :solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke.

by Anderson, Kristin | Zemke, Ron.

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : American Management Association, 1995Online access: EBSCOhost Availability: No items available
6. Knock your socks off selling [electronic resource] /Jeffrey Gitomer and Ron Zemke.

by Gitomer, Jeffrey H | Zemke, Ron.

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : AMACOM, c1999Online access: EBSCOhost Availability: No items available
7. Managing knock your socks off service [electronic resource] /Chip R. Bell and Ron Zemke.

by Bell, Chip R | Zemke, Ron.

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : AMACOM, c1992Online access: EBSCOhost Availability: No items available
8. Sustaining knock your socks off service [electronic resource] /Thomas K. Connellan and Ron Zemke.

by Connellan, Thomas K, 1942- | Zemke, Ron.

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : Amacom, c1993Other title: Sustaining service.Online access: EBSCOhost Availability: No items available
9. E-service [electronic resource] :twenty-four ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan.

by Zemke, Ron | Connellan, Thomas K, 1942-.

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : American Management Association, 2000Online access: EBSCOhost Availability: No items available
10. Performance Research Associates' Delivering knock your socks off service [electronic resource].

by Zemke, Ron | Anderson, Kristin, 1962-. Delivering knock your socks off service | Performance Research Associates.

Edition: 3rd ed. revisions / by Ron Zemke.Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : American Management Association, c2003Other title: Delivering knock your socks off service.Online access: EBSCOhost Availability: No items available
11. Knock your socks off prospecting [electronic resource] :how to cold call, get qualified leads, and make more money / William "Skip" Miller and Ron Zemke.

by Miller, William, 1955- | Zemke, Ron.

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : AMACOM, c2005Online access: EBSCOhost Availability: No items available
12. Managing knock your socks off service [electronic resource] /Chip R. Bell and Ron Zemke ; illustrations by John Bush.

by Bell, Chip R | Zemke, Ron | Zielinski, David.

Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski.Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York : AMACOM, c2007Online access: EBSCOhost Availability: No items available
13. Delivering knock your socks off service [electronic resource] /Ron Zemke, with Bobette Hayes Williamson.

by Zemke, Ron | Williamson, Bobette Hayes [] | Performance Research Associates.

Material type: book Book; Format: available online remote; Literary form: not fiction Publisher: New York, N.Y. : American Management Association, c2001Online access: EBSCOhost Availability: No items available
Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in


Visitor Counter