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Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis

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Design and management of service processes keeping customers for life

By:

Ramaswamy Rohit

Material type: Text

Text

TextLanguage: English Series: Engineering process improvement seriesPublication details: Reading Addison-Wesley 1996Description: xxvii,424pISBN:

0-201-63383-3

Subject(s):

DDC classification:

658.812 R165

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Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	ISI Library, Kolkata	658.812 R165 (Browse shelf(Opens below))	Available		PC1253

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Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
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