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Benchmarking :

658.562

McNair, Carol Jean. Benchmarking : a tool for continuous improvement / C.J. McNair and Kathleen H.J. Leibfried. - Essex Junction, VT : OMNEO, c1992.
xx, 344 p. : ill. ; 23 cm. 0939246538 9780939246533 * Management audit. Organizational effectiveness. Organizational change. Total quality management. Competition. Benchmarking. Kwaliteitszorg. Organisatieontwikkeling. Benchmarking. Management. * Leibfried, Kathleen H. J. * Title

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