Online Public Access Catalogue (OPAC)Library,Documentation and Information Science Division
“A research journal serves that narrow
borderland which separates the known from the unknown”
-P.C.Mahalanobis
658.8/12 Willingham, Ron,, 1932- Hey, I'm the customer / Ron Willingham. - Englewood Cliffs, N.J. : Prentice Hall, 1992. xv, 200 p. ; 21 cm. Includes index. 013388158X 9780133881585 * Customer services. Customer relations. * Customer services