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The service leaders club :

658.314

Byham, William C. The service leaders club : dazzling your customers through service / by William C. Byham with Ray Crew and James H.S. Davis. - Bridgeville, Pa. : DDI Press, c1997.
iii, 140 p. : ill. ; 22 cm. 0962348376 9780962348372 * Customer services. Consumer satisfaction. Employee motivation. * Crew, Ray.Davis, James H. S. * Title

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