Online Public Access Catalogue (OPAC)Library,Documentation and Information Science Division
“A research journal serves that narrow
borderland which separates the known from the unknown”
-P.C.Mahalanobis
650.1/3 Byham, William C. Zapp! the lightning of empowerment : how to improve productivity, quality and employee satisfaction / by William C. Byham, Ph. D ; with Jeff Cox. - Pittsburgh : Development Dimensions International Press, 1989, c1988. 209 p. : ill. ; 22 cm. 0962348309 9780962348303 * Communication in management. Interpersonal relations. * Cox, Jeff, * Title
