Online Public Access Catalogue (OPAC)Library,Documentation and Information Science Division
“A research journal serves that narrow
borderland which separates the known from the unknown”
-P.C.Mahalanobis
650.1/3 Byham, William C. Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction / William C. Byham with Jeff Cox. - 1st Harmony Books ed.. - New York : Harmony Books, c1988. vi, 200 p. : ill. ; 22 cm. 051758283X : $17.95 9780517582831 * Communication in management. Interpersonal relations. * Cox, Jeff, * Title
