Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


Speaking of India (Record no. 328655)

000 -LEADER
fixed length control field 09457cam a2200697Ma 4500
001 - CONTROL NUMBER
control field ocn269373496
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140120112744.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION
fixed length control field m o d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr zn|
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 080528s2007 maua ob 001 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency
Language of cataloging eng
Transcribing agency OHS
Modifying agency N$T
-- YDXCP
-- IDEBK
-- OCLCQ
-- E7B
-- OCLCQ
-- B24X7
-- EBLCP
-- OCLCQ
-- N$T
-- OCLCO
019 ## -
-- 173520298
-- 666935604
-- 715153814
-- 747718424
-- 764553888
-- 815683802
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781931930680 (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1931930686 (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781931930611 (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1931930619 (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9786611745349 (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 6611745343 (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9786611726027 (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 6611726020 (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Cancelled/invalid ISBN 9781931930345
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Cancelled/invalid ISBN 1931930341
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Cancelled/invalid ISBN 1931930139
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
Cancelled/invalid ISBN 9781931930130
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1281726028 (electronic bk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781281726025 (electronic bk.)
029 1# - (OCLC)
OCLC library identifier NZ1
System control number 13870496
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)269373496
Canceled/invalid control number (OCoLC)173520298
-- (OCoLC)666935604
-- (OCoLC)715153814
-- (OCoLC)747718424
-- (OCoLC)764553888
-- (OCoLC)815683802
043 ## - GEOGRAPHIC AREA CODE
Geographic area code a-ii---
050 #4 - LIBRARY OF CONGRESS CALL NUMBER
Classification number P94.65.I4
Item number S76 2007eb
072 #7 - SUBJECT CATEGORY CODE
Subject category code BUS
Subject category code subdivision 007000
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code POL
Subject category code subdivision 033000
Source bisacsh
072 #7 - SUBJECT CATEGORY CODE
Subject category code VSC
Source bicssc
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 303.48/25401821
Edition number 22
049 ## - LOCAL HOLDINGS (OCLC)
Holding library ISIA
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Storti, Craig.
245 10 - TITLE STATEMENT
Title Speaking of India
Medium [electronic resource] :
Remainder of title bridging the communication gap when working with Indians /
Statement of responsibility, etc Craig Storti.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston, Mass. :
Name of publisher, distributor, etc Intercultural Press,
Date of publication, distribution, etc 2007.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (1 v.)
500 ## - GENERAL NOTE
General note Title from title screen.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Cover13; -- Contents -- Foreword -- Acknowledgments -- Introduction: 8220;The Worm Has Turned8221; -- Offshore Is in Your Future -- Not Just IT -- The Cultural Component -- CHAPTER 1 Indians, Westerners, and the Cultural Lens -- Which Westerners? -- Which Indians? -- Two Types of Indians -- The Culture Thing -- We Are All Ethnocentrics -- But We Get Cultural Training -- It8217;s Not Always Culture -- The Public and Private Sectors -- Fooled By Appearances -- Indians from a Western Perspective -- A Focus on the Workplace -- CHAPTER 2 Communication East and Communication West -- Communication East: For the Good of the Group -- The Extended Family -- Preserving Harmony and Saving Face -- Impact on Communication Style -- What Is Not Said -- Implying and Suggesting -- Young Indians -- Communication West: Standing on Your Own Two Feet -- Individualists -- Impact on Communication Style -- CHAPTER 3 Yes, No, and Other Problems -- The Indian 8220;Yes8221; -- The Indian 8220;Yes8221; Head Gesture -- The Indian 8220;No8221; -- The Absence of 8220;Yes8221; -- Unintended Consequences -- The 8220;No-Response8221; Response -- Avoiding the Question or Changing the Subject -- The Postponed Answer -- Repeating the Question -- Turning the Question on the Speaker -- Hesitation -- The Qualified or Conditional 8220;Yes8221; -- Combined Forms -- Bad News -- Behind Schedule -- That8217;s Not Possible -- Asking for Help -- Negative Feedback -- No Response -- The Repeated Question -- A Very Loud Silence -- Suggesting an Alternative -- Asking Your Opinion -- Damning with Faint Praise -- When Westerners Talk Like Indians -- Advice for Westerners -- Who Adjusts to Whom? -- Coaching Indians -- Getting the Bad News Sooner -- The Indian Cultural Broker -- Five Behavior Changes for Westerners -- Seek Out One-on-One Conversations -- Get to Know the Indians You Work With -- Rude Westerners? -- Advice for Indians -- Best Practices: Communication Style -- CHAPTER 4 Management East and Management West -- Management East -- The Boss Is the Boss (High Power Distance) -- Superiors and Subordinates -- Face -- Management West -- First Among Equals (Low Power Distance) -- CHAPTER 5 The Deference Syndrome -- The Empowerment Problem -- Going Through the Boss -- Respecting the Chain of Command -- Advice for Westerners -- Following Instructions8212;to a Fault -- Incomplete Instructions -- Bad Instructions -- When Indians Have a Better Idea -- Advice for Westerners -- Taking Initiative, Indian-Style -- When Indians Don8217;t Understand You -- Advice for Westerners -- Subordinates at Meetings -- Indians Won8217;t Correct the Boss -- Subordinates, Not Equals -- Subordinates in Training Sessions -- Praise the Team -- Sir and Madam: Indian Formality -- Ingratiating Behavior -- Young Indian Managers -- Advice for Indians -- General Advice -- Best Practices: Management Style -- CHAPTER 6 Talking Points: The Language Problem -- Fast Talkers -- Indian Accents -- Indian English -- Indians are Caught Off Guard -- Don8217;t Interrupt Me -- Advice for Westerners -- Meanwhile.
520 ## - SUMMARY, ETC.
Summary, etc Westerners and Indians are working more closely together and in greater numbers than ever before. The opportunities are vast, but so is the cultural divide. Misunderstandings, misinterpretations, missed deadlines and frustrations can all spring from cultural differences. Any Westerner conducting business with an Indian and any Indian trying to figure out the West will recognize this challenge. Craig Storti has helped more than 20 global companies with just these kinds of issues. With more than a dozen years of experience working between cultures, Storti has trained thousands of employees, interviewed hundreds of managers and identified key cultural touchstones. The result is a powerful series of Best Practices, which are the basis for Speaking of India: Bridging the Communication Gap When Working with Indians. From the different ways that Indians and Westerners use "yes" and "no" to the secrets of a successful, cross-cultural conference call, from the changing status of women in the Indian workplace to the do's and don'ts of daily interaction, this essential guide helps us to realize the potential of working together and understanding each other, whether in the East or in the West! "I know of no other cross-cultural communication expert who can de-mystify the hidden bulk of a culture's 'iceberg' as cogently as Craig Storti does. As he takes you below, a bright light shines on the hidden values and assumptions that govern not only the way a person from that culture communicates, but often the actual content of his message. Your own culture's unique values and communication style are revealed in the contrast. The more aware both parties become of these pitfalls in communicating across cultures, Storti shows clearly, the lower the risk of miscommunication and strained relationships."--Jim Blake, World Learning Inc. "Craig Storti is most famous for his use of cross cultural dialogues to illustrate culture bumps. Having read a lot of his work, I appreciate his great economy of language and overall clarity while still maintaining the ability to do complex topics justice. I think this characteristic is taken even further forward here and the book is an amazingly easy read without ever being simplistic ..."--Tim Hill, dialogin.com 01/05/2008 "India looms as the next big opportunity for Western business, and Storti, a cross-culture communication trainer and consultant, offers advice on how to negotiate the cultural paths to the fattest profits." --Research Book News, February 2008 "Craig Storti provides a straightforward, fact-based and eminently useful guide to culture and communication issues that complicate business between Westerners and Indians. Much of the literature on culture and business is vague and theoretical--so this book stands apart. The author targets the problems that are most likely to arise in commerce, offers detailed real-life examples and shows what practical solutions businesspeople can implement. He is evenhanded in his advice, offering tips to both Westerners and Indians. Most importantly ... he is businesslike in his approach, focused, practical and realistic about what is achievable." --getAbstract.com Contents Foreword Acknowledgments Introduction: "The Worm Has Turned" 1 Indians, Westerners, and the Cultural Lens 2 Communication East and Communication West 3 Yes, No, and Other Problems 4 Management East and Management West 5 The Deference Syndrome 6 Talking Points: The Language Problem 7 Meetings and Conference Calls 8 Women and Men 9 Working With Indians on Virtual Teams 10 Business and Social Etiquette Epilogue Bibliography About the Author Index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication and culture
Geographic subdivision India.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication
Form subdivision Cross-cultural studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Interpersonal communication
Form subdivision Cross-cultural studies.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element BUSINESS & ECONOMICS
General subdivision Business Communication
-- General.
Source of heading or term bisacsh
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element POLITICAL SCIENCE
General subdivision Globalization.
Source of heading or term bisacsh
655 #4 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Display text Print version:
Main entry heading Storti, Craig.
Title Speaking of India.
Place, publisher, and date of publication Boston : Intercultural Press, 2007
International Standard Book Number 1931930139
-- 9781931930130
Record control number (DLC) 2007030434
-- (OCoLC)154775836
856 40 - ELECTRONIC LOCATION AND ACCESS
Materials specified EBSCOhost
Uniform Resource Identifier <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=205589">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=205589</a>
938 ## -
-- YBP Library Services
-- YANK
-- 2712495
938 ## -
-- ebrary
-- EBRY
-- ebr10448430
938 ## -
-- Ingram Digital eBook Collection
-- IDEB
-- 174534
938 ## -
-- Books 24x7
-- B247
-- bkb00023677
938 ## -
-- EBL - Ebook Library
-- EBLB
-- EBL768526
938 ## -
-- EBSCOhost
-- EBSC
-- 205589
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type E-BOOKS
994 ## -
-- 92
-- INISI

No items available.

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