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Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis

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Customer service on the Internet building relationships, increasing loyalty, and staying competitive

By: Sterne Jim.

Material type: Text

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TextPublisher: New York John Wiley 1996Description: xxvi,326p.ISBN: 0-471-15506-3.Subject(s): Communication systems | Customer services | Internet | Internet marketing | World wide web(Information retrieval system)DDC classification: 658.8120285467

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ISI Library, Kolkata

658.8120285467 St839 (Browse shelf)

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