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Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis

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Customer service on the Internet building relationships, increasing loyalty, and staying competitive

By:

Sterne Jim

Material type: Text

Text

TextLanguage: English Publication details: New York John Wiley 1996Description: xxvi,326pISBN:

0-471-15506-3

Subject(s):

DDC classification:

658.8120285467 St839

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Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	ISI Library, Kolkata	658.8120285467 St839 (Browse shelf(Opens below))	Available		117380

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Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in