Second to none : [electronic resource] how our smartest companies put people first / Charles Garfield.
Material type: TextPublication details: Homewood, Ill. : Business One Irwin, c1992.Description: xiii, 454 p. : ill. ; 23 cmISBN:- 1556233604
- 9781556233609
- 0380723603
- 9780380723607
- Management -- Employee participation
- Organizational change
- Personnel management
- Customer services
- Organizational Innovation
- Personnel Management
- Consumer Satisfaction
- ADMINISTRAÇÃO DE RECURSOS HUMANOS
- ADMINISTRAÇÃO PARTICIPATIVA
- MUDANÇA ORGANIZACIONAL
- Personnel -- Participation à la gestion
- Changement organisationnel
- Personnel -- Direction
- Service à la clientèle
- 658.3 20
- HD5650 .G327 1992
- 85.05
- 85.03
- 85.62
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Includes bibliographical references (p. 419-442) and indexes.
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