Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


Normal view MARC view ISBD view

Managing by measuring [electronic resource] : how to improve your organization's performance through effective benchmarking / Mark T. Czarnecki.

By: Czarnecki, Mark T.
Material type: TextTextPublisher: New York : AMACOM, c1999Description: 1 online resource (xi, 271 p.) : ill.ISBN: 0585024219 (electronic bk.); 9780585024219 (electronic bk.).Subject(s): Benchmarking (Management) | Organizational effectiveness | �Etalonnage concurrentiel | Efficacit�e organisationnelle | BUSINESS & ECONOMICS -- Quality Control | TECHNOLOGY & ENGINEERING -- Quality Control | Electronic booksGenre/Form: Electronic books. | Electronic books.Additional physical formats: Print version:: Managing by measuring.DDC classification: 658.5/62 Online resources: EBSCOhost
Contents:
Measurements-oriented corporation -- Organizing to collect measures -- Identifying effective measures -- Measurement tools and techniques -- Measuring and reporting internal performance -- Customer satisfaction measurement -- Benchmarking: measuring vs. other companies -- Institutionalizing and refining the measurements program -- Business process reengineering -- Using systems in a measurement program.
Tags from this library: No tags from this library for this title. Log in to add tags.
No physical items for this record

Includes bibliographical references and index.

ch. 1. Measurements-oriented corporation -- ch. 2. Organizing to collect measures -- ch. 3. Identifying effective measures -- ch. 4. Measurement tools and techniques -- ch. 5. Measuring and reporting internal performance -- ch. 6. Customer satisfaction measurement -- ch. 7. Benchmarking: measuring vs. other companies -- ch. 8. Institutionalizing and refining the measurements program -- ch. 9. Business process reengineering -- ch. 10. Using systems in a measurement program.

Description based on print version record.

There are no comments for this item.

Log in to your account to post a comment.

Other editions of this work

Managing by measuring by Czarnecki, Mark T. ©1999
Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in


Visitor Counter