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The benchmarking book [electronic resource] / Michael J. Spendolini.

By: Spendolini, Michael.
Material type: TextTextPublisher: New York : Amacom, c1992Description: 1 online resource (xiv, 209 p.) : ill.ISBN: 0585025983 (electronic bk.); 9780585025988 (electronic bk.).Subject(s): Total quality management | BUSINESS & ECONOMICS -- Quality Control | TECHNOLOGY & ENGINEERING -- Quality Control | Electronic booksGenre/Form: Electronic books. | Electronic books.Additional physical formats: Print version:: Benchmarking book.DDC classification: 658.5/62 Online resources: EBSCOhost
Contents:
The benchmarking concept -- The benchmarking process -- Stage 1: determining what to benchmark -- Stage 2: forming a benchmarking team -- Stage 3: identifying benchmark partners -- Stage 4: collecting and analyzing benchmarking information -- Stage 5: taking action -- Ethical and legal issues -- Keys to benchmarking success.
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Includes index.

The benchmarking concept -- The benchmarking process -- Stage 1: determining what to benchmark -- Stage 2: forming a benchmarking team -- Stage 3: identifying benchmark partners -- Stage 4: collecting and analyzing benchmarking information -- Stage 5: taking action -- Ethical and legal issues -- Keys to benchmarking success.

Description based on print version record.

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The benchmarking book by Spendolini, Michael. ©1992
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Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in


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