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Listening to conflict [electronic resource] : finding constructive solutions to workplace disputes / Erik J. Van Slyke.

By: Van Slyke, Erik J.
Material type: TextTextPublisher: New York : AMACOM, c1999Description: 1 online resource (xiii, 210 p.) : ill.ISBN: 0585053189 (electronic bk.); 9780585053189 (electronic bk.).Subject(s): Conflict management | Problem solving | Gestion des conflits | R�esolution de probl�eme | BUSINESS & ECONOMICS -- Workplace Culture | BUSINESS & ECONOMICS -- Corporate Governance | BUSINESS & ECONOMICS -- Leadership | BUSINESS & ECONOMICS -- Organizational Development | Electronic booksGenre/Form: Electronic books. | Electronic books.Additional physical formats: Print version:: Listening to conflict.DDC classification: 658.4/053 Online resources: EBSCOhost
Contents:
Understanding Conflict -- Definition of Conflict -- Factors Affecting Conflict -- Listening to Ourselves -- Developing Self-Awareness -- Identifying Your Interpersonal Zones -- Principles of Interaction -- Discipline, Desire, and Patience -- Detached Responsibility -- Acceptance -- Mutual Gain -- Listening to Others -- Listening Defined -- Learning to Communicate -- The Six Levels of Listening -- The Role of Empathy -- Obstacles to Effective Listening -- How to Listen -- Resolving Conflict -- The Framework for Conflict Resolution -- The Six Steps of Collaboration -- Choosing an Approach -- Collaboration Applied -- Find an Alternative Solution -- Third-Party Intervention -- Challenges to Listening to Conflict -- Cultures of Constructive Conflict -- The Impact on Conflict Management -- Organization Requirements -- The Effects of Training -- Constructive Conflict Training Requirements.
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Includes bibliographical references and index.

Understanding Conflict -- Definition of Conflict -- Factors Affecting Conflict -- Listening to Ourselves -- Developing Self-Awareness -- Identifying Your Interpersonal Zones -- Principles of Interaction -- Discipline, Desire, and Patience -- Detached Responsibility -- Acceptance -- Mutual Gain -- Listening to Others -- Listening Defined -- Learning to Communicate -- The Six Levels of Listening -- The Role of Empathy -- Obstacles to Effective Listening -- How to Listen -- Resolving Conflict -- The Framework for Conflict Resolution -- The Six Steps of Collaboration -- Choosing an Approach -- Collaboration Applied -- Find an Alternative Solution -- Third-Party Intervention -- Challenges to Listening to Conflict -- Cultures of Constructive Conflict -- The Impact on Conflict Management -- Organization Requirements -- The Effects of Training -- Constructive Conflict Training Requirements.

Description based on print version record.

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Listening to conflict by Van Slyke, Erik J. ©1999
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