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Service level management for enterprise networks [electronic resource] / Lundy Lewis.

By: Lewis, Lundy.
Material type: TextTextSeries: Artech House telecommunications library: Publisher: Boston : Artech House, c1999Description: 1 online resource (xiii, 307 p.) : ill.ISBN: 1580532314 (electronic bk.); 9781580532310 (electronic bk.).Subject(s): Business enterprises -- Computer networks | Information technology -- Management | Service-level agreements | Service-level agreements -- Data processing | Entreprises -- R�eseaux d'ordinateurs | Technologie de l'information -- Gestion | BUSINESS & ECONOMICS -- Management Science | BUSINESS & ECONOMICS -- Organizational Behavior | BUSINESS & ECONOMICS -- Industrial Management | BUSINESS & ECONOMICS -- Management | Electronic booksGenre/Form: Electronic books.Additional physical formats: Print version:: Service level management for enterprise networks.DDC classification: 658/.0546 Online resources: EBSCOhost
Contents:
What is SLM? -- The evolution toward SLM -- The crux of SLM -- Why be interested in SLM? -- Case study: GlaxoWellcome -- SLM conceptual graph -- Case study: Cabletron Systems and ATandT -- A short guide to standards for integrated management -- Comparison with quality of service management -- SLM methodology -- Essential SLM methodology -- An excursion into SE methodologies -- Variations on SLM methodology -- Case study: Decisys -- SLM architecture -- What is architecture? -- Basic SLM architecture -- Useful ideas from artificial intelligence, robotics, and data warehousing -- SLM architecture revisited -- Evaluating SLM proposals with respect to architecture -- Case study: Deutsche Telekom -- Special topics in SLM -- The event correlation problem -- The semantic disparity problem -- The component-to-service mapping problem -- The agent selection problem -- The integration problem -- The scaling problem -- The representation problem -- The complexity problem -- Case study: KLM Airlines -- SLM and electronic commerce -- What is electronic commerce? -- Burdens on suppliers of electronic commerce -- SLM and electronic commerce -- Case study: Windward Consulting Group -- SLM, modern business, and quality of life -- Information systems and modern business -- The SLM connection -- Business trends and challenges -- Why be interested in SLM?
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Includes bibliographical references and index.

What is SLM? -- The evolution toward SLM -- The crux of SLM -- Why be interested in SLM? -- Case study: GlaxoWellcome -- SLM conceptual graph -- Case study: Cabletron Systems and ATandT -- A short guide to standards for integrated management -- Comparison with quality of service management -- SLM methodology -- Essential SLM methodology -- An excursion into SE methodologies -- Variations on SLM methodology -- Case study: Decisys -- SLM architecture -- What is architecture? -- Basic SLM architecture -- Useful ideas from artificial intelligence, robotics, and data warehousing -- SLM architecture revisited -- Evaluating SLM proposals with respect to architecture -- Case study: Deutsche Telekom -- Special topics in SLM -- The event correlation problem -- The semantic disparity problem -- The component-to-service mapping problem -- The agent selection problem -- The integration problem -- The scaling problem -- The representation problem -- The complexity problem -- Case study: KLM Airlines -- SLM and electronic commerce -- What is electronic commerce? -- Burdens on suppliers of electronic commerce -- SLM and electronic commerce -- Case study: Windward Consulting Group -- SLM, modern business, and quality of life -- Information systems and modern business -- The SLM connection -- Business trends and challenges -- Why be interested in SLM?

Description based on print version record.

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