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Complaints and grievances in psychotherapy [electronic resource] : a handbook of ethical practice / Fiona Palmer Barnes.

By: Palmer Barnes, Fiona, 1943-.
Material type: TextTextPublisher: London ; New York : Routledge, 1998Description: 1 online resource (xii, 195 p.).ISBN: 0203130499 (electronic bk.); 9780203130490 (electronic bk.); 0203018133; 9780203018132.Subject(s): Psychiatric ethics -- Handbooks, manuals, etc | Psychiatrists -- Professional ethics -- Handbooks, manuals, etc | Psychiatrists -- Malpractice -- Handbooks, manuals, etc | Psychotherapy -- standards -- Great Britain | Ethics, Professional | Patient Satisfaction | Malpractice -- Great Britain | PSYCHOLOGY -- Psychotherapy -- GeneralGenre/Form: Electronic books.Additional physical formats: Print version:: Complaints and grievances in psychotherapy.DDC classification: 616.89/14 Online resources: EBSCOhost
Contents:
Book Cover; Half-Title; Title; Copyright; Dedication; Contents; Introduction; Chapter 1 Purpose, ethics and ethos; Chapter 2 Competence; Chapter 3 Contract; Chapter 4 Confidentiality; Chapter 5 Mistakes or malpractice; Chapter 6 Grievances, complaints and protecting the fair name of the profession; Chapter 7 A complaint from a patient; Chapter 8 Principles for dealing with complaints; Chapter 9 Putting complaints procedures into practice; Chapter 10 Investigation; Chapter 11 Adjudication; Chapter 12 Outcomes, sanctions and appeals; Conclusions; Addresses
Summary: What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are at the top of the agenda for psychotherapists and counsellors practising today. Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action. Illustrated by case examples, the handbook covers all aspects of complaints and grie.
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Includes bibliographical references and index.

Description based on print version record.

Book Cover; Half-Title; Title; Copyright; Dedication; Contents; Introduction; Chapter 1 Purpose, ethics and ethos; Chapter 2 Competence; Chapter 3 Contract; Chapter 4 Confidentiality; Chapter 5 Mistakes or malpractice; Chapter 6 Grievances, complaints and protecting the fair name of the profession; Chapter 7 A complaint from a patient; Chapter 8 Principles for dealing with complaints; Chapter 9 Putting complaints procedures into practice; Chapter 10 Investigation; Chapter 11 Adjudication; Chapter 12 Outcomes, sanctions and appeals; Conclusions; Addresses

What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are at the top of the agenda for psychotherapists and counsellors practising today. Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action. Illustrated by case examples, the handbook covers all aspects of complaints and grie.

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Complaints and grievances in psychotherapy by Palmer Barnes, Fiona, ©1998
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Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in


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