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Challenges in virtual collaboration [electronic resource] : videoconferencing, audioconferencing, and computer-mediated communications / Lynne Wainfan, Paul K. Davis.

By: Wainfan, Lynne.
Contributor(s): Davis, Paul K, 1943-.
Material type: TextTextSeries: Rand Corporation monograph series: Publisher: Santa Monica, Calif. : Rand, 2004Description: 1 online resource.ISBN: 9780833037008 (pbk. : alk. paper); 0833037005 (pbk. : alk. paper); 9781598753370 (electronic bk.); 1598753371 (electronic bk.); 9780833040701 (electronic bk. : Adobe Digital Editions); 0833040707 (electronic bk. : Adobe Digital Editions); 9780833040695 (electronic bk.); 0833040693 (electronic bk.).Subject(s): Telematics | Teleconferencing | Electronic book collection | LANGUAGE ARTS & DISCIPLINES -- Communication StudiesGenre/Form: Electronic books.Additional physical formats: Print version:: Challenges in virtual collaboration.DDC classification: 302.2 Online resources: EBSCOhost
Contents:
Introduction -- Definitions and methodology -- Virtual versus face-to-face collaboration: a survey of the literature -- Mitigating problems and exploiting the benefits of mediated communication -- Where Next?
Summary: This report summarizes the research literature on virtual collaboration, focusing on interactive virtual collaborations in real or near-real time. In particular, it reviews how the processes and outcomes of virtual collaborations are affected by the communication medium (videoconferencing, audioconferencing, or computer-mediated conferencing). It then discusses how problems in such collaboration can be mitigated and opportunities realized. Problems include increased "us vs. them" divisions and misunderstandings, as well as shifts toward risky options. Opportunities include broadening the range of views and options, as well as broadening the range of available experts. The report suggests a strategy for choosing the most effective medium, including face-to-face communication and hybrid systems, as a function of task and context (e.g., convergence on a decision or brainstorming).
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Introduction -- Definitions and methodology -- Virtual versus face-to-face collaboration: a survey of the literature -- Mitigating problems and exploiting the benefits of mediated communication -- Where Next?

This report summarizes the research literature on virtual collaboration, focusing on interactive virtual collaborations in real or near-real time. In particular, it reviews how the processes and outcomes of virtual collaborations are affected by the communication medium (videoconferencing, audioconferencing, or computer-mediated conferencing). It then discusses how problems in such collaboration can be mitigated and opportunities realized. Problems include increased "us vs. them" divisions and misunderstandings, as well as shifts toward risky options. Opportunities include broadening the range of views and options, as well as broadening the range of available experts. The report suggests a strategy for choosing the most effective medium, including face-to-face communication and hybrid systems, as a function of task and context (e.g., convergence on a decision or brainstorming).

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Challenges in virtual collaboration by Wainfan, Lynne. ©2004
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