Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


Normal view MARC view ISBD view

Patient satisfaction [electronic resource] : understanding and managing the experience of care / Irwin Press.

By: Press, Irwin.
Material type: TextTextSeries: Management series (Ann Arbor, Mich.): Publisher: Chicago, IL : Health Administration Press, c2006Edition: 2nd ed.Description: 1 online resource (xvii, 262 p.) : ill.ISBN: 1567932576 (electronic bk.); 9781567932577 (electronic bk.).Subject(s): Patient satisfaction | Physician and patient | Medical care -- Quality control | MEDICAL -- Administration | MEDICAL -- Practice Management & Reimbursement | Patient Satisfaction | Physician-Patient Relations | Patients -- Satisfaction | Relations m�edecin-patient | Soins m�edicaux -- Qualit�e -- Contr�oleGenre/Form: Electronic books.Additional physical formats: Print version:: Patient satisfaction.DDC classification: 362.1068 Online resources: EBSCOhost
Contents:
Machine generated contents note: 1.Justifying the effort : patient satisfaction and the quality of care -- 2.Justifying the effort : patient satisfaction and organizational effectiveness -- 3.The basics of patient satisfaction -- 4.Digging deeper : patient versus clinical cultures -- 5.Dealing with cultural diversity -- 6.From theory to method : using your survey data effectively -- 7.Mining the data for insights -- 8.From data to action -- 9.From action to satisfaction -- creating a culture, not just a program -- 10.Fifty nifty ideas for improving patient satisfaction / Mary Malone -- 11.The emergency department : a special case.
Tags from this library: No tags from this library for this title. Log in to add tags.
No physical items for this record

Previous ed. has subtitle: Defining, measuring, and improving the experience of care.

Includes bibliographical references.

Description based on print version record.

Machine generated contents note: 1.Justifying the effort : patient satisfaction and the quality of care -- 2.Justifying the effort : patient satisfaction and organizational effectiveness -- 3.The basics of patient satisfaction -- 4.Digging deeper : patient versus clinical cultures -- 5.Dealing with cultural diversity -- 6.From theory to method : using your survey data effectively -- 7.Mining the data for insights -- 8.From data to action -- 9.From action to satisfaction -- creating a culture, not just a program -- 10.Fifty nifty ideas for improving patient satisfaction / Mary Malone -- 11.The emergency department : a special case.

There are no comments for this item.

Log in to your account to post a comment.

Other editions of this work

Patient satisfaction by Press, Irwin. ©2006
Patient satisfaction by Press, Irwin. ©2002
Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in


Visitor Counter