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Library,Documentation and Information Science Division

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Managing strategic enterprise systems and e-government initiatives in Asia [electronic resource] : a casebook / [edited by] Pan Shan-Ling.

Contributor(s): Pan, Shan-Ling.
Material type: TextTextSeries: Series on innovation and knowledge management: v. 1.Publisher: Singapore ; Hackensack, N.J. : World Scientific, c2004Description: 1 online resource (xviii, 160 p.) : ill.ISBN: 981256554X (electronic bk.); 9789812565549 (electronic bk.); 9789812389077; 9812389075; 1281347795; 9781281347794.Subject(s): Knowledge management -- Asia -- Case studies | Management information systems -- Asia -- Case studies | Information technology -- Management -- Case studies | Local government -- Asia -- Data processing -- Case studies | Knowledge management | Management information systems | Internet in public administration | BUSINESS & ECONOMICS -- Information Management | BUSINESS & ECONOMICS -- Knowledge CapitalGenre/Form: Electronic books.Additional physical formats: Print version:: Managing strategic enterprise systems and e-government initiatives in Asia.DDC classification: 658.4/038 Online resources: EBSCOhost
Contents:
Foreword by Robert Galliers; Foreword by Lai Kim Fatt; Preface; Acknowledgements; List of Contributors; Case 1: Infosys Technologies Limited, India RaviShankar Mayasandra; Case 2: NCS Private Limited, Singapore Anand Ramchand; Case 3: Enterprise Resource Planning (ERP) Maintenance and Upgrade Management and Challenges Celeste Ng; Case 4: UNI, Singapore Sathish Sritharan; Case 5: Singapore Police Force: One-Stop Public Entertainment Licensing Centre (OSPEC) Calvin Chan; Case 6: The Infocomm Development Authority Of Singapore (IDA) Eric Lim.
Summary: This book presents a socio-technical view of strategic informationsystems issues such as enterprise systems implementation andmanagement, knowledge management, customer relationship management, and e-government initiatives. It contains eight case studiesdocumenting experiences of utilizing enterprise systems ande-government initiatives in organizations and government agencies fromAsia-Pacific countries such as Australia, India, Singapore, and SouthKorea.
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Title from title screen.

This book presents a socio-technical view of strategic informationsystems issues such as enterprise systems implementation andmanagement, knowledge management, customer relationship management, and e-government initiatives. It contains eight case studiesdocumenting experiences of utilizing enterprise systems ande-government initiatives in organizations and government agencies fromAsia-Pacific countries such as Australia, India, Singapore, and SouthKorea.

Foreword by Robert Galliers; Foreword by Lai Kim Fatt; Preface; Acknowledgements; List of Contributors; Case 1: Infosys Technologies Limited, India RaviShankar Mayasandra; Case 2: NCS Private Limited, Singapore Anand Ramchand; Case 3: Enterprise Resource Planning (ERP) Maintenance and Upgrade Management and Challenges Celeste Ng; Case 4: UNI, Singapore Sathish Sritharan; Case 5: Singapore Police Force: One-Stop Public Entertainment Licensing Centre (OSPEC) Calvin Chan; Case 6: The Infocomm Development Authority Of Singapore (IDA) Eric Lim.

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