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Library,Documentation and Information Science Division

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Going live [electronic resource] : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.

By: Coffman, Steve.
Material type: TextTextPublisher: Chicago : American Library Association, 2003Description: 1 online resource (viii, 182 p.).ISBN: 0838999301 (electronic bk.); 9780838999301 (electronic bk.).Subject(s): Electronic reference services (Libraries) | Internet in library reference services | Biblioth�eques -- Services de r�ef�erence �electroniques | Internet dans les services de r�ef�erence (Biblioth�eques) | LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General | Inlichtingenwerk (dienstverlening) | Digitale bibliotheken | Servi�co de refer�encia | InternetGenre/Form: Electronic books.Additional physical formats: Print version:: Going live.DDC classification: 025.5/24 Online resources: EBSCOhost
Contents:
Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
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Includes bibliographical references (p. 157-176) and index.

Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?

Description based on print version record.

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