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Improving the quality of library services for students with disabilities [electronic resource] / edited by Peter Hernon and Philip Calvert.

Contributor(s): Hernon, Peter | Calvert, Philip J, 1949-.
Material type: TextTextPublisher: Westport, Conn. : Libraries Unlimited, 2006Description: 1 online resource (xii, 232 p.) : ill.ISBN: 089789961X (electronic bk.); 9780897899611 (electronic bk.).Subject(s): Academic libraries -- Services to people with disabilities | Academic libraries -- Services to people with disabilities -- United States | Academic libraries -- Services to people with disabilities -- New Zealand | Library Science | LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- Archives & Special LibrariesGenre/Form: Electronic books.Additional physical formats: Print version:: Improving the quality of library services for students with disabilities.DDC classification: 027.6/63 Online resources: EBSCOhost
Contents:
Students with disabilities in higher education / by Peter Hernon and Philip Calvert -- Context / by Peter Hernon -- Legal context within the United States / by Kathleen Rogers -- An increasingly diverse student population : a rationale for consideration of universal access at post-secondary institutions / by Todd K. Herriott -- Disability support services, Victoria University of Wellington / by Ava Gibson -- Perspectives of library directors -- Literature review / by Peter Hernon -- Developing and testing an instrument : New Zealand / by Philip Calvert and Peter Hernon -- Refinement of the data collection instrument / by Peter Hernon and Jennifer Lann -- Conducting your own study / by Philip Calvert -- Reporting and using the results / by Philip Calvert -- Continuing to improve service quality for students / by Peter Hernon and Philip Calvert.
Summary: The development and promotion of appropriate services for students with disabilities has been an integral part of the academic library since the 1990s. There remains, however, a dearth of literature--in marketing, library and information science, and other disciplines--that applies quality assessment instruments to existing programs. With this in mind, Hernon and Calvert present two versions of a data collection instrument, designed to compare the expectations of special students with their perceptions of how well a given service met their needs. Descriptions of successful initiatives at a varie.
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Includes bibliographical references and index.

Students with disabilities in higher education / by Peter Hernon and Philip Calvert -- Context / by Peter Hernon -- Legal context within the United States / by Kathleen Rogers -- An increasingly diverse student population : a rationale for consideration of universal access at post-secondary institutions / by Todd K. Herriott -- Disability support services, Victoria University of Wellington / by Ava Gibson -- Perspectives of library directors -- Literature review / by Peter Hernon -- Developing and testing an instrument : New Zealand / by Philip Calvert and Peter Hernon -- Refinement of the data collection instrument / by Peter Hernon and Jennifer Lann -- Conducting your own study / by Philip Calvert -- Reporting and using the results / by Philip Calvert -- Continuing to improve service quality for students / by Peter Hernon and Philip Calvert.

The development and promotion of appropriate services for students with disabilities has been an integral part of the academic library since the 1990s. There remains, however, a dearth of literature--in marketing, library and information science, and other disciplines--that applies quality assessment instruments to existing programs. With this in mind, Hernon and Calvert present two versions of a data collection instrument, designed to compare the expectations of special students with their perceptions of how well a given service met their needs. Descriptions of successful initiatives at a varie.

Description based on print version record.

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