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The essential guide to workplace mediation & conflict resolution [electronic resource] : rebuilding working relationships / Nora Doherty & Marcelas Guyler.

By: Doherty, Nora.
Contributor(s): Guyler, Marcelas.
Material type: TextTextSeries: Gale virtual reference library.Publisher: London ; Philadelphia : Kogan Page, 2008Description: 1 online resource (x, 196 p.) : ill.ISBN: 9780749454302 (electronic bk.); 074945430X (electronic bk.); 9780749450199; 0749450193.Other title: Essential guide to workplace mediation and conflict resolution.Subject(s): Mediation and conciliation, Industrial | Conflict management | BUSINESS & ECONOMICS -- Workplace Culture | BUSINESS & ECONOMICS -- Human Resources & Personnel ManagementGenre/Form: Electronic books. | Electronic books.Additional physical formats: Print version:: Essential guide to workplace mediation & conflict resolution.DDC classification: 658.3/145 Online resources: EBSCOhost
Contents:
So what exactly is workplace mediation? -- An example of a breakdown in a workplace relationship: Wendy and Mark -- Just how does mediation work? -- Finding your way around conflict resolution: what is special about mediation? -- How mediation can be used within organizations -- Workplace mediation for teams -- Team mediation and group dynamics -- Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- Case studies of workplace mediation between two employees -- Case studies of workplace mediation with teams -- Case studies of workplace mediation for boardroom conflicts -- Why do conflicts arise? Some universal, individual and interpersonal models -- Why and how should managers respond to conflict? -- The philosophy of mediation and the business of empowerment -- 'Beyond mediation': the culture of mediation and organizational development.
Summary: Examines the nature, process, uses and skills for employing and using mediation. Explores what mediation is and how it can be successfully applied to resolve issues.
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Includes bibliographical references (p. [186]-192) and index.

So what exactly is workplace mediation? -- An example of a breakdown in a workplace relationship: Wendy and Mark -- Just how does mediation work? -- Finding your way around conflict resolution: what is special about mediation? -- How mediation can be used within organizations -- Workplace mediation for teams -- Team mediation and group dynamics -- Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- Case studies of workplace mediation between two employees -- Case studies of workplace mediation with teams -- Case studies of workplace mediation for boardroom conflicts -- Why do conflicts arise? Some universal, individual and interpersonal models -- Why and how should managers respond to conflict? -- The philosophy of mediation and the business of empowerment -- 'Beyond mediation': the culture of mediation and organizational development.

Examines the nature, process, uses and skills for employing and using mediation. Explores what mediation is and how it can be successfully applied to resolve issues.

Description based on print version record.

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The essential guide to workplace mediation & conflict resolution by Doherty, Nora. ©2008
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