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Speaking of India [electronic resource] : bridging the communication gap when working with Indians / Craig Storti.

By: Storti, Craig.
Material type: TextTextPublisher: Boston, Mass. : Intercultural Press, 2007Description: 1 online resource (1 v.).ISBN: 9781931930680 (electronic bk.); 1931930686 (electronic bk.); 9781931930611 (electronic bk.); 1931930619 (electronic bk.); 9786611745349 (electronic bk.); 6611745343 (electronic bk.); 9786611726027 (electronic bk.); 6611726020 (electronic bk.); 1281726028 (electronic bk.); 9781281726025 (electronic bk.).Subject(s): Communication and culture -- India | Communication -- Cross-cultural studies | Interpersonal communication -- Cross-cultural studies | BUSINESS & ECONOMICS -- Business Communication -- General | POLITICAL SCIENCE -- GlobalizationGenre/Form: Electronic books.Additional physical formats: Print version:: Speaking of India.DDC classification: 303.48/25401821 Online resources: EBSCOhost
Contents:
Cover13; -- Contents -- Foreword -- Acknowledgments -- Introduction: 8220;The Worm Has Turned8221; -- Offshore Is in Your Future -- Not Just IT -- The Cultural Component -- CHAPTER 1 Indians, Westerners, and the Cultural Lens -- Which Westerners? -- Which Indians? -- Two Types of Indians -- The Culture Thing -- We Are All Ethnocentrics -- But We Get Cultural Training -- It8217;s Not Always Culture -- The Public and Private Sectors -- Fooled By Appearances -- Indians from a Western Perspective -- A Focus on the Workplace -- CHAPTER 2 Communication East and Communication West -- Communication East: For the Good of the Group -- The Extended Family -- Preserving Harmony and Saving Face -- Impact on Communication Style -- What Is Not Said -- Implying and Suggesting -- Young Indians -- Communication West: Standing on Your Own Two Feet -- Individualists -- Impact on Communication Style -- CHAPTER 3 Yes, No, and Other Problems -- The Indian 8220;Yes8221; -- The Indian 8220;Yes8221; Head Gesture -- The Indian 8220;No8221; -- The Absence of 8220;Yes8221; -- Unintended Consequences -- The 8220;No-Response8221; Response -- Avoiding the Question or Changing the Subject -- The Postponed Answer -- Repeating the Question -- Turning the Question on the Speaker -- Hesitation -- The Qualified or Conditional 8220;Yes8221; -- Combined Forms -- Bad News -- Behind Schedule -- That8217;s Not Possible -- Asking for Help -- Negative Feedback -- No Response -- The Repeated Question -- A Very Loud Silence -- Suggesting an Alternative -- Asking Your Opinion -- Damning with Faint Praise -- When Westerners Talk Like Indians -- Advice for Westerners -- Who Adjusts to Whom? -- Coaching Indians -- Getting the Bad News Sooner -- The Indian Cultural Broker -- Five Behavior Changes for Westerners -- Seek Out One-on-One Conversations -- Get to Know the Indians You Work With -- Rude Westerners? -- Advice for Indians -- Best Practices: Communication Style -- CHAPTER 4 Management East and Management West -- Management East -- The Boss Is the Boss (High Power Distance) -- Superiors and Subordinates -- Face -- Management West -- First Among Equals (Low Power Distance) -- CHAPTER 5 The Deference Syndrome -- The Empowerment Problem -- Going Through the Boss -- Respecting the Chain of Command -- Advice for Westerners -- Following Instructions8212;to a Fault -- Incomplete Instructions -- Bad Instructions -- When Indians Have a Better Idea -- Advice for Westerners -- Taking Initiative, Indian-Style -- When Indians Don8217;t Understand You -- Advice for Westerners -- Subordinates at Meetings -- Indians Won8217;t Correct the Boss -- Subordinates, Not Equals -- Subordinates in Training Sessions -- Praise the Team -- Sir and Madam: Indian Formality -- Ingratiating Behavior -- Young Indian Managers -- Advice for Indians -- General Advice -- Best Practices: Management Style -- CHAPTER 6 Talking Points: The Language Problem -- Fast Talkers -- Indian Accents -- Indian English -- Indians are Caught Off Guard -- Don8217;t Interrupt Me -- Advice for Westerners -- Meanwhile.
Summary: Westerners and Indians are working more closely together and in greater numbers than ever before. The opportunities are vast, but so is the cultural divide. Misunderstandings, misinterpretations, missed deadlines and frustrations can all spring from cultural differences. Any Westerner conducting business with an Indian and any Indian trying to figure out the West will recognize this challenge. Craig Storti has helped more than 20 global companies with just these kinds of issues. With more than a dozen years of experience working between cultures, Storti has trained thousands of employees, interviewed hundreds of managers and identified key cultural touchstones. The result is a powerful series of Best Practices, which are the basis for Speaking of India: Bridging the Communication Gap When Working with Indians. From the different ways that Indians and Westerners use "yes" and "no" to the secrets of a successful, cross-cultural conference call, from the changing status of women in the Indian workplace to the do's and don'ts of daily interaction, this essential guide helps us to realize the potential of working together and understanding each other, whether in the East or in the West! "I know of no other cross-cultural communication expert who can de-mystify the hidden bulk of a culture's 'iceberg' as cogently as Craig Storti does. As he takes you below, a bright light shines on the hidden values and assumptions that govern not only the way a person from that culture communicates, but often the actual content of his message. Your own culture's unique values and communication style are revealed in the contrast. The more aware both parties become of these pitfalls in communicating across cultures, Storti shows clearly, the lower the risk of miscommunication and strained relationships."--Jim Blake, World Learning Inc. "Craig Storti is most famous for his use of cross cultural dialogues to illustrate culture bumps. Having read a lot of his work, I appreciate his great economy of language and overall clarity while still maintaining the ability to do complex topics justice. I think this characteristic is taken even further forward here and the book is an amazingly easy read without ever being simplistic ..."--Tim Hill, dialogin.com 01/05/2008 "India looms as the next big opportunity for Western business, and Storti, a cross-culture communication trainer and consultant, offers advice on how to negotiate the cultural paths to the fattest profits." --Research Book News, February 2008 "Craig Storti provides a straightforward, fact-based and eminently useful guide to culture and communication issues that complicate business between Westerners and Indians. Much of the literature on culture and business is vague and theoretical--so this book stands apart. The author targets the problems that are most likely to arise in commerce, offers detailed real-life examples and shows what practical solutions businesspeople can implement. He is evenhanded in his advice, offering tips to both Westerners and Indians. Most importantly ... he is businesslike in his approach, focused, practical and realistic about what is achievable." --getAbstract.com Contents Foreword Acknowledgments Introduction: "The Worm Has Turned" 1 Indians, Westerners, and the Cultural Lens 2 Communication East and Communication West 3 Yes, No, and Other Problems 4 Management East and Management West 5 The Deference Syndrome 6 Talking Points: The Language Problem 7 Meetings and Conference Calls 8 Women and Men 9 Working With Indians on Virtual Teams 10 Business and Social Etiquette Epilogue Bibliography About the Author Index.
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Includes bibliographical references and index.

Cover13; -- Contents -- Foreword -- Acknowledgments -- Introduction: 8220;The Worm Has Turned8221; -- Offshore Is in Your Future -- Not Just IT -- The Cultural Component -- CHAPTER 1 Indians, Westerners, and the Cultural Lens -- Which Westerners? -- Which Indians? -- Two Types of Indians -- The Culture Thing -- We Are All Ethnocentrics -- But We Get Cultural Training -- It8217;s Not Always Culture -- The Public and Private Sectors -- Fooled By Appearances -- Indians from a Western Perspective -- A Focus on the Workplace -- CHAPTER 2 Communication East and Communication West -- Communication East: For the Good of the Group -- The Extended Family -- Preserving Harmony and Saving Face -- Impact on Communication Style -- What Is Not Said -- Implying and Suggesting -- Young Indians -- Communication West: Standing on Your Own Two Feet -- Individualists -- Impact on Communication Style -- CHAPTER 3 Yes, No, and Other Problems -- The Indian 8220;Yes8221; -- The Indian 8220;Yes8221; Head Gesture -- The Indian 8220;No8221; -- The Absence of 8220;Yes8221; -- Unintended Consequences -- The 8220;No-Response8221; Response -- Avoiding the Question or Changing the Subject -- The Postponed Answer -- Repeating the Question -- Turning the Question on the Speaker -- Hesitation -- The Qualified or Conditional 8220;Yes8221; -- Combined Forms -- Bad News -- Behind Schedule -- That8217;s Not Possible -- Asking for Help -- Negative Feedback -- No Response -- The Repeated Question -- A Very Loud Silence -- Suggesting an Alternative -- Asking Your Opinion -- Damning with Faint Praise -- When Westerners Talk Like Indians -- Advice for Westerners -- Who Adjusts to Whom? -- Coaching Indians -- Getting the Bad News Sooner -- The Indian Cultural Broker -- Five Behavior Changes for Westerners -- Seek Out One-on-One Conversations -- Get to Know the Indians You Work With -- Rude Westerners? -- Advice for Indians -- Best Practices: Communication Style -- CHAPTER 4 Management East and Management West -- Management East -- The Boss Is the Boss (High Power Distance) -- Superiors and Subordinates -- Face -- Management West -- First Among Equals (Low Power Distance) -- CHAPTER 5 The Deference Syndrome -- The Empowerment Problem -- Going Through the Boss -- Respecting the Chain of Command -- Advice for Westerners -- Following Instructions8212;to a Fault -- Incomplete Instructions -- Bad Instructions -- When Indians Have a Better Idea -- Advice for Westerners -- Taking Initiative, Indian-Style -- When Indians Don8217;t Understand You -- Advice for Westerners -- Subordinates at Meetings -- Indians Won8217;t Correct the Boss -- Subordinates, Not Equals -- Subordinates in Training Sessions -- Praise the Team -- Sir and Madam: Indian Formality -- Ingratiating Behavior -- Young Indian Managers -- Advice for Indians -- General Advice -- Best Practices: Management Style -- CHAPTER 6 Talking Points: The Language Problem -- Fast Talkers -- Indian Accents -- Indian English -- Indians are Caught Off Guard -- Don8217;t Interrupt Me -- Advice for Westerners -- Meanwhile.

Westerners and Indians are working more closely together and in greater numbers than ever before. The opportunities are vast, but so is the cultural divide. Misunderstandings, misinterpretations, missed deadlines and frustrations can all spring from cultural differences. Any Westerner conducting business with an Indian and any Indian trying to figure out the West will recognize this challenge. Craig Storti has helped more than 20 global companies with just these kinds of issues. With more than a dozen years of experience working between cultures, Storti has trained thousands of employees, interviewed hundreds of managers and identified key cultural touchstones. The result is a powerful series of Best Practices, which are the basis for Speaking of India: Bridging the Communication Gap When Working with Indians. From the different ways that Indians and Westerners use "yes" and "no" to the secrets of a successful, cross-cultural conference call, from the changing status of women in the Indian workplace to the do's and don'ts of daily interaction, this essential guide helps us to realize the potential of working together and understanding each other, whether in the East or in the West! "I know of no other cross-cultural communication expert who can de-mystify the hidden bulk of a culture's 'iceberg' as cogently as Craig Storti does. As he takes you below, a bright light shines on the hidden values and assumptions that govern not only the way a person from that culture communicates, but often the actual content of his message. Your own culture's unique values and communication style are revealed in the contrast. The more aware both parties become of these pitfalls in communicating across cultures, Storti shows clearly, the lower the risk of miscommunication and strained relationships."--Jim Blake, World Learning Inc. "Craig Storti is most famous for his use of cross cultural dialogues to illustrate culture bumps. Having read a lot of his work, I appreciate his great economy of language and overall clarity while still maintaining the ability to do complex topics justice. I think this characteristic is taken even further forward here and the book is an amazingly easy read without ever being simplistic ..."--Tim Hill, dialogin.com 01/05/2008 "India looms as the next big opportunity for Western business, and Storti, a cross-culture communication trainer and consultant, offers advice on how to negotiate the cultural paths to the fattest profits." --Research Book News, February 2008 "Craig Storti provides a straightforward, fact-based and eminently useful guide to culture and communication issues that complicate business between Westerners and Indians. Much of the literature on culture and business is vague and theoretical--so this book stands apart. The author targets the problems that are most likely to arise in commerce, offers detailed real-life examples and shows what practical solutions businesspeople can implement. He is evenhanded in his advice, offering tips to both Westerners and Indians. Most importantly ... he is businesslike in his approach, focused, practical and realistic about what is achievable." --getAbstract.com Contents Foreword Acknowledgments Introduction: "The Worm Has Turned" 1 Indians, Westerners, and the Cultural Lens 2 Communication East and Communication West 3 Yes, No, and Other Problems 4 Management East and Management West 5 The Deference Syndrome 6 Talking Points: The Language Problem 7 Meetings and Conference Calls 8 Women and Men 9 Working With Indians on Virtual Teams 10 Business and Social Etiquette Epilogue Bibliography About the Author Index.

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Other editions of this work

Americans at work by Storti, Craig. ©2004
Speaking of India by Storti, Craig. ©2007
Speaking of India by Storti, Craig. ©2007
Speaking of India by Storti, Craig. ©2007
Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in


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