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The stairs of customer loyalty [electronic resource] / Tony Alessandra.

By: Alessandra, Anthony J.
Material type: TextTextPublisher: [S.l. : Electronic & Database Pub.], c2007Description: 1 online resource.ISBN: 9781605572000 (electronic bk.); 1605572004 (electronic bk.).Subject(s): Customer loyalty | Customer relations | Customer services | BUSINESS & ECONOMICS -- Customer RelationsGenre/Form: Electronic books.DDC classification: 658.812 Online resources: EBSCOhost
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Title from PDF title page (viewed Feb. 12, 2009).

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