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Help desk 100 success secrets [electronic resource] : need to know insights, tips and tricks on computer help desk and IT support, help desk software, business benefits, jobs and much more / Gerard Blokdijk.

By: Blokdijk, Gerard.
Material type: TextTextPublisher: [Brisbane, Australia] : Emereo, [2009?]Description: 1 online resource.ISBN: 9781921644566 (electronic bk.); 1921644567 (electronic bk.).Other title: Help desk one hundred success secrets.Subject(s): Computer industry -- Customer services -- Management | Electronic office machine industry -- Customer services -- Management | COMPUTERS -- Reference | COMPUTERS -- Machine Theory | COMPUTERS -- Computer Literacy | COMPUTERS -- Information Technology | COMPUTERS -- Data Processing | COMPUTERS -- Computer Science | COMPUTERS -- Hardware -- GeneralGenre/Form: Electronic books.DDC classification: 004.068/8 Online resources: EBSCOhost Summary: Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with and in Help Desk customer service, management & IT support roles and environments.
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Title from PDF title page (viewed Oct. 20, 2009).

Addresses the top 100 consultancy & education forum questions, with tips & success factors on success with and in Help Desk customer service, management & IT support roles and environments.

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