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The manager's pocket guide to employee relations [electronic resource] / by Terry L. Fitzwater.

By: Fitzwater, Terry L.
Material type: TextTextPublisher: Amherst, Mass. : HRD Press, c1999Description: 1 online resource (xxi, 81 p.) : ill.ISBN: 9781599967608 (electronic bk.); 159996760X (electronic bk.).Other title: Employee relations.Subject(s): Personnel management -- United States -- Handbooks, manuals, etc | Industrial relations -- United States -- Handbooks, manuals, etc | Employee motivation -- United States -- Handbooks, manuals, etc | Dispute resolution (Law) -- United States -- Handbooks, manuals, etc | BUSINESS & ECONOMICS -- Workplace Culture | BUSINESS & ECONOMICS -- Human Resources & Personnel ManagementGenre/Form: Electronic books.Additional physical formats: Print version:: Manager's pocket guide to employee relations.DDC classification: 658.3/00973 Online resources: EBSCOhost
Contents:
Cover -- TOC36;Table of Contents -- Preface -- Introduction -- Employee Relations Audit -- CH36;1 46; Communications -- The Phases of Communications -- Team Communications -- CH36;2 46; Satisfaction Surveys -- The Manager Communications Survey -- Scoring the survey -- Tailoring the survey -- The Work Group Communications Survey -- CH36;3 46; Alternative Dispute Resolution -- External Review8212;Advisory Arbitration -- Serious Cases -- Internal Review 45; Ombudsman -- Employee Decisional Review -- EDR membership -- CH36;446; Retention through Satisfaction -- Identify the Issue -- Involve the Employees -- Implement the ideas -- Management Philosophies -- Management practices -- Personal development -- Recognition -- Family involvement -- Communications -- Performance driven -- Other -- CH36;546; Understanding employment58; Laws and regulations -- ADA 45; Americans with disabilities act -- 34;Reasonable accommodation34; -- 34;Skills and abilities34; -- Other requirements of the ADA -- ADEA 45; Age discrimination in Employment Act of 1967 -- ERISA 45; Employee39;s retirement and income security act of 1974 -- WARN 45; Worker adjustment and retraining notification of 1988 -- BFOQ 45; Bona fide occupational qualification -- COBRA 45; Consolidated omnibus budget reconciliation act -- EEOC 45; Equal employment opportunity commission -- FLSA 45; Fair labor standards act -- IRCA 45; Immigration and reform control act -- FMLA 45; Family medical leave act of 1993 -- Sexual harassment -- Employment at will -- OSHA 45; Occupational health and safety act of 1970 -- NLRB 45; National labor relations board -- OFCCP 45; Office of federal contract compliance programs -- AAP 45; Affirmitive action plan -- Importance of complaince -- Recommended actions -- The employment practices audit -- Recruitment and hiring -- Organization -- Record Retention -- Conclusion 47; Recommended Actions -- Words of wisdom -- Words to eliminate -- A few definitions -- Appendix 1 -- Disclaimer -- Addendum -- Sample offer letter -- Sample open door policy -- Job description format -- ADA requirements -- Environmental conditions -- Physical requirements -- Visual requirements -- Physical context 47; work environment -- Sample complaint procedure -- Appendix II -- IDX36;Index -- About the author -- Last Page.
Summary: This pocket guide is packed with insight and key skills for those new to the process of management or anyone needing new ideas and tools concerning relationship management. It provides survey materials to help managers evaluate and assess skills and policies in order to identify areas where change may be necessary. Also included are suggestions on programs and philosophies in order to increase an employee's desire to remain with an organization. This book helps define how management practices and styles, organization policies and procedures, and employment laws impact employee relationships. It offers ideas toward developing a more satisfied workforce and a company more informed about some of the more common employment laws.
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Includes index.

Cover -- TOC36;Table of Contents -- Preface -- Introduction -- Employee Relations Audit -- CH36;1 46; Communications -- The Phases of Communications -- Team Communications -- CH36;2 46; Satisfaction Surveys -- The Manager Communications Survey -- Scoring the survey -- Tailoring the survey -- The Work Group Communications Survey -- CH36;3 46; Alternative Dispute Resolution -- External Review8212;Advisory Arbitration -- Serious Cases -- Internal Review 45; Ombudsman -- Employee Decisional Review -- EDR membership -- CH36;446; Retention through Satisfaction -- Identify the Issue -- Involve the Employees -- Implement the ideas -- Management Philosophies -- Management practices -- Personal development -- Recognition -- Family involvement -- Communications -- Performance driven -- Other -- CH36;546; Understanding employment58; Laws and regulations -- ADA 45; Americans with disabilities act -- 34;Reasonable accommodation34; -- 34;Skills and abilities34; -- Other requirements of the ADA -- ADEA 45; Age discrimination in Employment Act of 1967 -- ERISA 45; Employee39;s retirement and income security act of 1974 -- WARN 45; Worker adjustment and retraining notification of 1988 -- BFOQ 45; Bona fide occupational qualification -- COBRA 45; Consolidated omnibus budget reconciliation act -- EEOC 45; Equal employment opportunity commission -- FLSA 45; Fair labor standards act -- IRCA 45; Immigration and reform control act -- FMLA 45; Family medical leave act of 1993 -- Sexual harassment -- Employment at will -- OSHA 45; Occupational health and safety act of 1970 -- NLRB 45; National labor relations board -- OFCCP 45; Office of federal contract compliance programs -- AAP 45; Affirmitive action plan -- Importance of complaince -- Recommended actions -- The employment practices audit -- Recruitment and hiring -- Organization -- Record Retention -- Conclusion 47; Recommended Actions -- Words of wisdom -- Words to eliminate -- A few definitions -- Appendix 1 -- Disclaimer -- Addendum -- Sample offer letter -- Sample open door policy -- Job description format -- ADA requirements -- Environmental conditions -- Physical requirements -- Visual requirements -- Physical context 47; work environment -- Sample complaint procedure -- Appendix II -- IDX36;Index -- About the author -- Last Page.

This pocket guide is packed with insight and key skills for those new to the process of management or anyone needing new ideas and tools concerning relationship management. It provides survey materials to help managers evaluate and assess skills and policies in order to identify areas where change may be necessary. Also included are suggestions on programs and philosophies in order to increase an employee's desire to remain with an organization. This book helps define how management practices and styles, organization policies and procedures, and employment laws impact employee relationships. It offers ideas toward developing a more satisfied workforce and a company more informed about some of the more common employment laws.

Description based on print version record.

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The manager's pocket guide to employee relations by Fitzwater, Terry L. ©1999
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