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ISO/IEC 20000 [electronic resource] : an introduction to the global standard for service management / David Clifford.

By: Clifford, David, 1946-.
Material type: TextTextPublisher: Ely, U.K. : IT Governance Pub., 2010Description: 1 online resource.ISBN: 9781849280464 (electronic bk.); 1849280460 (electronic bk.).Subject(s): Computer service industry -- Management -- Standards | Customer services -- Management -- Standards | Information technology -- Management -- Standards | COMPUTERS / Computer Literacy | COMPUTERS / Computer Science | COMPUTERS / Data Processing | COMPUTERS / Hardware / General | COMPUTERS / Information Technology | COMPUTERS / Machine Theory | COMPUTERS / ReferenceGenre/Form: Electronic books.DDC classification: 004/.068 Online resources: EBSCOhost
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