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Service Level Agreements [electronic resource] : a Legal and Practical Guide.

By: Desai, Jimmy.
Material type: TextTextPublisher: Ely : IT Governance Pub., 2010Description: 1 online resource (117 p.).ISBN: 9781849280709 (electronic bk.); 1849280703 (electronic bk.).Subject(s): Service-level agreements | Information technology -- Quality control | Service industries -- Quality control | Computer service industry -- Specifications | Specification writing | Computer science | COMPUTERS -- Computer Literacy | COMPUTERS -- Computer Science | COMPUTERS -- Data Processing | COMPUTERS -- Hardware -- General | COMPUTERS -- Information Technology | COMPUTERS -- Machine Theory | COMPUTERS -- ReferenceGenre/Form: Electronic books.Additional physical formats: Print version:: Service Level Agreements : A Legal and Practical GuideDDC classification: 004.068 Online resources: EBSCOhost
Contents:
FOREWORD; PREFACE; ABOUT THE AUTHOR; ACKNOWLEDGEMENTS; CONTENTS; CHAPTER 1: WHY DO YOU NEED A SERVICE LEVEL AGREEMENT?; CHAPTER 2: WHERE SLAs GO WRONG; CHAPTER 3: BUILDING THE FOUNDATION FOR THE SLA; CHAPTER 4: DRAFTING THE SLA AND KEY CLAUSES; CHAPTER 5: MANAGING THE SUPPLIER; CHAPTER 6: NEGOTIATING THE SLA; CHAPTER 7: PUTTING THE SLA INTO ACTION; ITG RESOURCES.
Summary: By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case references and weblinks have been provided in the text so readers can find out more information about SLAs.
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FOREWORD; PREFACE; ABOUT THE AUTHOR; ACKNOWLEDGEMENTS; CONTENTS; CHAPTER 1: WHY DO YOU NEED A SERVICE LEVEL AGREEMENT?; CHAPTER 2: WHERE SLAs GO WRONG; CHAPTER 3: BUILDING THE FOUNDATION FOR THE SLA; CHAPTER 4: DRAFTING THE SLA AND KEY CLAUSES; CHAPTER 5: MANAGING THE SUPPLIER; CHAPTER 6: NEGOTIATING THE SLA; CHAPTER 7: PUTTING THE SLA INTO ACTION; ITG RESOURCES.

By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case references and weblinks have been provided in the text so readers can find out more information about SLAs.

Description based on print version record.

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