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Observing the user experience [electronic resource] : a practitioner's guide to user research / Mike Kuniavsky.

By: Kuniavsky, Mike.
Material type: TextTextSeries: Morgan Kaufmann series in interactive technologies: Publisher: San Francisco, Calif. : Morgan Kaufmann Publishers, c2003Description: 1 online resource (xvi, 560 p.) : ill.ISBN: 9781429484541 (electronic bk.); 1429484543 (electronic bk.); 9781558609235 (pbk.); 1558609237 (pbk.); 9780080497563; 008049756X.Subject(s): Human-computer interaction | User interfaces (Computer systems) | Electronic book collection | Interaction homme-machine (Informatique) | Interfaces utilisateurs (Informatique) | COMPUTERS -- Interactive & Multimedia | COMPUTERS -- Social Aspects -- Human-Computer Interaction | Computadores (ci�encias da computa�c�ao) | Homens (intera�c�ao) | Usability testing Usability studiesGenre/Form: Electronic books. | Electronic books.Additional physical formats: Print version:: Observing the user experience.DDC classification: 004/.01/9 Online resources: EBSCOhost
Contents:
Typhoon : a fable -- Do a usability test now! -- Balancing needs through iterative development -- The user experience -- The research plan -- Universal tools : recruiting and interviewing -- User profiles -- Contextual inquiry, task analysis, card sorting -- Focus groups -- Usability tests -- Surveys -- Ongoing relationships -- Log files and customer support -- Competitive research -- Others' hard work : published information and consultants -- Emerging techniques -- Reports and presentations -- Creating a user-centered corporate culture.
Summary: The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques
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Title from title screen.

Includes bibliographical references and index.

Title from website (viewed Jan. 20, 2006).

Typhoon : a fable -- Do a usability test now! -- Balancing needs through iterative development -- The user experience -- The research plan -- Universal tools : recruiting and interviewing -- User profiles -- Contextual inquiry, task analysis, card sorting -- Focus groups -- Usability tests -- Surveys -- Ongoing relationships -- Log files and customer support -- Competitive research -- Others' hard work : published information and consultants -- Emerging techniques -- Reports and presentations -- Creating a user-centered corporate culture.

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques

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Other editions of this work

Observing the user experience by Kuniavsky, Mike. ©2003
Observing the user experience by Kuniavsky, Mike. ©2003
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