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IT manager's handbook [electronic resource] : getting your new job done / Bill Holtsnider, Brian D. Jaffe.

By: Holtsnider, Bill, 1956-.
Contributor(s): Jaffe, Brian D.
Material type: TextTextPublisher: Amsterdam : Boston : Elsevier/Morgan Kaufmann Publishers, c2007Edition: 2nd ed.Description: 1 online resource (xxxv, 589 p.) : ill.ISBN: 0080465749 (electronic bk.); 9780080465746 (electronic bk.).Subject(s): Industrial management -- Data processing | Management information systems | COMPUTERS / Computer Literacy | COMPUTERS / Computer Science | COMPUTERS / Data Processing | COMPUTERS / Hardware / General | COMPUTERS / Information Technology | COMPUTERS / Machine Theory | COMPUTERS / ReferenceGenre/Form: Electronic books.DDC classification: 004.068 Online resources: EBSCOhost
Contents:
Cover -- Front Cover -- Table of Contents -- Preface -- Part One: The Business of Being an IT Manager -- Chapter One: The Role of an IT Manager -- 1.1 Just What Does an IT Manager Do? -- 1.2 Managers in General -- 1.3 The Strategic Value of the IT Department -- 1.4 Develop an IT Strategy -- 1.5 Additional Resources -- Chapter Two: Managing Your IT Team -- 2.1 Keeping Employees Focused -- 2.2 Avoiding Burnout -- 2.3 Employee Training -- 2.4 Performance Reviews -- 2.5 Additional Resources -- Chapter Three: Staffing Your IT Team -- 3.1 Why IT Managers Need to Deal with Hiring People -- 3.2 Write a Position Description -- 3.3 Recruiters -- 3.4 Selecting Candidates -- 3.5 Outsourcing and Offshore Outsourcing -- 3.6 Additional Resources -- Chapter Four: Project Management -- 4.1 Projects and "Project Management": A Quick Overview -- 4.2 Phase One: Scope the Project -- 4.3 Phase Two: Develop a Project Plan -- 4.4 Phase Three: Launch the Project -- 4.5 Phase Four: Track the Project's Progress -- 4.6 Phase Five: Close Out the Project -- 4.7 Decision-Making Techniques -- 4.8 What to Do If/When the Project Gets Off Track -- 4.9 Useful Project Management Techniques -- 4.10 Funding Projects -- 4.11 Multiple Projects: How to Juggle Well -- 4.12 Dealing with Non-IT Departments on a Project -- 4.13 Additional Resources -- Chapter Five: Changing Companies -- 5.1 The First Day -- 5.2 The First Month -- 5.3 Two IT Departments -- What Happens If Your Company Merges with Another? -- 5.4 Additional Resources -- Chapter Six: Budgeting -- 6.1 The Budgeting Process -- 6.2 The Difference between Capital Expenditures versus Operating Expense Items -- 6.3 Lease versus Buy: Which One Is Better? -- 6.4 Other Budgeting Factors to Consider -- 6.5 Additional Resources -- Chapter Seven: Managing Vendors -- 7.1 Dealing with Vendors -- 7.2 Key Evaluation Metrics -- 7.3 Getting Current Information -- 7.4 Purchasing Sources -- 7.5 Additional Resources -- Chapter Eight: IT Compliance and Controls -- 8.1 The Importance of Compliance to IT -- 8.2 The Rules -- 8.3 How to Comply with the Rules -- 8.4 Hidden Benefits of Complying with the Rules -- 8.5 Methodologies and Frameworks -- 8.6 It's Not Just Regulatory Compliance -- 8.7 Additional References -- Part Two: The Technology of Being an IT Manager -- Chapter Nine: Getting Started with the Technical Environment -- 9.1 The Technical Environment -- 9.2 Understanding the User Environment -- 9.3 TCO and Asset Management -- 9.4 Standards -- 9.5 Technology Refreshing -- 9.6 Additional Resources -- Chapter Ten: Operations -- 10.1 Operations Center -- 10.2 Multiple Environments -- 10.3 Scheduling Downtime -- 10.4 Change Management -- 10.5 Types of Testing -- 10.6 Additional Resources -- Chapter Eleven: Physical Plant -- 11.1 Data Center -- 11.2 The Cable Plant -- 11.3 Additional Resources -- Chapter Twelve: Networking -- 12.1 OSI Model -- 12.2 IP Addressing -- 12.3 Local Area Networks -- 12.4 Wide Area Networks -- 12
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Includes bibliographical references (p. 535-555) and index.

Description based on print version record.

Cover -- Front Cover -- Table of Contents -- Preface -- Part One: The Business of Being an IT Manager -- Chapter One: The Role of an IT Manager -- 1.1 Just What Does an IT Manager Do? -- 1.2 Managers in General -- 1.3 The Strategic Value of the IT Department -- 1.4 Develop an IT Strategy -- 1.5 Additional Resources -- Chapter Two: Managing Your IT Team -- 2.1 Keeping Employees Focused -- 2.2 Avoiding Burnout -- 2.3 Employee Training -- 2.4 Performance Reviews -- 2.5 Additional Resources -- Chapter Three: Staffing Your IT Team -- 3.1 Why IT Managers Need to Deal with Hiring People -- 3.2 Write a Position Description -- 3.3 Recruiters -- 3.4 Selecting Candidates -- 3.5 Outsourcing and Offshore Outsourcing -- 3.6 Additional Resources -- Chapter Four: Project Management -- 4.1 Projects and "Project Management": A Quick Overview -- 4.2 Phase One: Scope the Project -- 4.3 Phase Two: Develop a Project Plan -- 4.4 Phase Three: Launch the Project -- 4.5 Phase Four: Track the Project's Progress -- 4.6 Phase Five: Close Out the Project -- 4.7 Decision-Making Techniques -- 4.8 What to Do If/When the Project Gets Off Track -- 4.9 Useful Project Management Techniques -- 4.10 Funding Projects -- 4.11 Multiple Projects: How to Juggle Well -- 4.12 Dealing with Non-IT Departments on a Project -- 4.13 Additional Resources -- Chapter Five: Changing Companies -- 5.1 The First Day -- 5.2 The First Month -- 5.3 Two IT Departments -- What Happens If Your Company Merges with Another? -- 5.4 Additional Resources -- Chapter Six: Budgeting -- 6.1 The Budgeting Process -- 6.2 The Difference between Capital Expenditures versus Operating Expense Items -- 6.3 Lease versus Buy: Which One Is Better? -- 6.4 Other Budgeting Factors to Consider -- 6.5 Additional Resources -- Chapter Seven: Managing Vendors -- 7.1 Dealing with Vendors -- 7.2 Key Evaluation Metrics -- 7.3 Getting Current Information -- 7.4 Purchasing Sources -- 7.5 Additional Resources -- Chapter Eight: IT Compliance and Controls -- 8.1 The Importance of Compliance to IT -- 8.2 The Rules -- 8.3 How to Comply with the Rules -- 8.4 Hidden Benefits of Complying with the Rules -- 8.5 Methodologies and Frameworks -- 8.6 It's Not Just Regulatory Compliance -- 8.7 Additional References -- Part Two: The Technology of Being an IT Manager -- Chapter Nine: Getting Started with the Technical Environment -- 9.1 The Technical Environment -- 9.2 Understanding the User Environment -- 9.3 TCO and Asset Management -- 9.4 Standards -- 9.5 Technology Refreshing -- 9.6 Additional Resources -- Chapter Ten: Operations -- 10.1 Operations Center -- 10.2 Multiple Environments -- 10.3 Scheduling Downtime -- 10.4 Change Management -- 10.5 Types of Testing -- 10.6 Additional Resources -- Chapter Eleven: Physical Plant -- 11.1 Data Center -- 11.2 The Cable Plant -- 11.3 Additional Resources -- Chapter Twelve: Networking -- 12.1 OSI Model -- 12.2 IP Addressing -- 12.3 Local Area Networks -- 12.4 Wide Area Networks -- 12

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