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Quality and the academic library : reviewing, assessing and enhancing service provision / [edited by] Jeremy Atkinson.

Contributor(s): Atkinson, Jeremy [editor]Material type: Text

TextSeries: Chandos information professional seriesPublication details: Amsterdam : Elsevier/CP, ©2016Description: xxi, 313 pages : illustrations ; 23 cmISBN: 9780128021057 (paperback)Subject(s): Academic libraries -- Quality control | Academic libraries -- Reference services -- EvaluationDDC classification: 025.1977

Contents:

Section I: Introduction -- Section II: Quality, universities and their libraries -- Section III: Reviews of library services -- Section IV: Academic libraries and student support -- Section V: Academic libraries and research support -- Section VI: Quality methods used by academic libraries -- Section VII: Reflections.

Summary: An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.

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ISI Library, Kolkata

025.1977 At876 (Browse shelf)

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137807

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Includes bibliographical references and index.

Section I: Introduction --
Section II: Quality, universities and their libraries --
Section III: Reviews of library services --
Section IV: Academic libraries and student support --
Section V: Academic libraries and research support --
Section VI: Quality methods used by academic libraries --
Section VII: Reflections.

An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes.
All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future.

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