Juran's quality control handbook/ J.M. Juran, Frank M. Gryna eds.

Includes bibliography and index

How to use the handbook -- The quality function -- Quality and income -- Quality costs -- Quality policies and objectives -- Companywide planning for quality -- Organizing for quality -- Upper management and quality -- Quality assurance -- Managing human performance -- Training for quality Field intelligence -- Product development -- Software development -- Supplier relations -- Manufacturing planning -- Production -- Inspection and test -- Marketing -- Customer service -- Administrative and support operations -- Quality improvement -- Basic statistical methods -- Statistical process control -- Acceptance sampling -- Design and analysis of experiments -- Computers and quality -- Process industries -- Electronics components industries -- Assembly industries -- Complex industries -- Job shop industries -- Service industries -- Quality and society -- Quality and the national culture -- Quality in developing countries -- Quality in France -- Quality in the federal republic of Germany -- Quality in Great Britain -- Quality in Japan -- Quality in the United States of America -- Quality in socialist countries