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Library,Documentation and Information Science Division

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Total quality: creating individual and corporate success/ J.S. Ahluwalia ed. English

Contributor(s): Material type: TextTextPublication details: New Delhi: Institute of Directors, 1996Description: 658 pages; tables, dig.; 24 cmISBN:
  • 817446056x
Subject(s): DDC classification:
  • 23rd 658.4013 Ah285
Contents:
Total quality sate of the art -- TQM-The global challenge -- Implementing TQM -- Changing corporate culture -- Human side of quality -- TQM implementation-Indian experience -- TQM-International experience -- Customer care -- Benchmarking & business process re-engineering -- statistical process control -- Quality standards, certification & Accreditation -- Auditing -- Education & training for quality -- Quality in R and D -- Quality in healthcare -- Qs 9000 :the automotive requirement -- Quality in software -- TQM-The future trends.
Summary: The world congress on total quality has earned the reputation of being the biggest quality event in Asia. and draws all top Quality gurus and professionals from accross the world. The compilation of papers being presented during the 6th world Congress on total Quality being held at New Delhi, brings out the state of the art knowledge in almost every conceivable area of quality management.
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Holdings
Item type Current library Call number Status Notes Date due Barcode Item holds
Books ISI Library, Kolkata 658.4013 Ah285 (Browse shelf(Opens below)) Available Gifted by Prof. Ashis Kumar Chakraborty C27634
Total holds: 0

Total quality sate of the art -- TQM-The global challenge -- Implementing TQM -- Changing corporate culture -- Human side of quality -- TQM implementation-Indian experience -- TQM-International experience -- Customer care -- Benchmarking & business process re-engineering -- statistical process control -- Quality standards, certification & Accreditation -- Auditing -- Education & training for quality -- Quality in R and D -- Quality in healthcare -- Qs 9000 :the automotive requirement -- Quality in software -- TQM-The future trends.

The world congress on total quality has earned the reputation of being the biggest quality event in Asia. and draws all top Quality gurus and professionals from accross the world. The compilation of papers being presented during the 6th world Congress on total Quality being held at New Delhi, brings out the state of the art knowledge in almost every conceivable area of quality management.

gifted by Asish Kumar Chakraborty

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