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Library,Documentation and Information Science Division

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100 Methods for total quality management/ Gopal K. Kanji, Mike Asher

By: Contributor(s): Material type: TextTextPublication details: New delhi: Response Books (A Division of Sage Publications), 1996Description: 237 pages; tables, dig.; 25 cmISBN:
  • 8170365716
Subject(s): DDC classification:
  • 23rd 658.4013  K16
Contents:
Understanding total quality -- The role of TQM methods -- List of methods (by Category) -- Purpose of methods (alphabetical list) -- Management methods -- Analytical methods -- Idea generation -- Data collection, analysis and display
Summary: From force field analysis to `zero defects′, from `brainstorming′ to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use′ - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schema′s of: management methods, idea generation, data collection and analysis.
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Holdings
Item type Current library Call number Status Notes Date due Barcode Item holds
Books ISI Library, Kolkata 658.4013 K16 (Browse shelf(Opens below)) Available Gifted by Prof. Ashis Kumar Chakraborty C27644
Total holds: 0

Includes references and index

Understanding total quality -- The role of TQM methods -- List of methods (by Category) -- Purpose of methods (alphabetical list) -- Management methods -- Analytical methods -- Idea generation -- Data collection, analysis and display

From force field analysis to `zero defects′, from `brainstorming′ to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use′ - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schema′s of: management methods, idea generation, data collection and analysis.

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