TY  - BOOK
AU  - Wellington Patricia
TI  - Kaizen strategies for customer care: how to create a powerful customer-care and program - and make it work
SN  - 0-273-61472-X
U1  - 658.8 
PY  - 1995///
CY  - London
PB  - Pitman
KW  - Management of distribution
KW  - Marketing management
ER  -