TY  - BOOK
AU  - Seglin,Jeffrey L.
TI  - The AMA handbook of business letters
SN  - 0814458351
AV  - HF5726 .S42 1989
U1  - 651.7/5 19
PY  - 1989///
CY  - New York, NY
PB  - American Management Association
KW  - Commercial correspondence
KW  - Letter writing
N1  - Bibliography: p. 349-352; Planning the letter -- Components of an effective letter -- Structure : the parts of a letter -- Appearance of the letter -- Grammar and usage -- Word processing -- Sales, marketing, and public relations letters -- Customer service letters -- Credit and collection letters -- Letters to vendors and suppliers -- Personnel letters -- Transmittal letters -- Confirmation letters -- Request letters -- Replies -- Permissions letters -- Social, personal, and miscellaneous letters -- Appendix I. Words to watch -- Appendix II. Punctuation -- Appendix III. Abbreviations -- Appendix IV. Grammar hotline directory
UR  - http://www.archive.org/details/amahandbookofbus00segl
UR  - http://www.openlibrary.org/books/OL2062905M
ER  -