TY  - BOOK
AU  - Hoyle David
TI  - Quality management essentials
SN  - 978-0-75-066786-9
U1  - 658.4013 
PY  - 2007///
CY  - Amsterdam
PB  - Elsevier
KW  - ISO 9000 Series Standards
KW  - Quality control
KW  - Total quality management
ER  -