TY  - BOOK
AU  - Wilson,Ralph
TI  - Help!: the art of computer technical support 
SN  - 0938151142 :
AV  - HD9696.C63 U5956 1991
U1  - 004/.068/8 20
PY  - 1991///
CY  - Berkeley, Calif.
PB  - Peachpit Press
KW  - Computer technical support
N1  - "An Open House book."; Includes bibliographical references (p. 225) and index
UR  - http://www.archive.org/details/helpartofcompute00wils
UR  - http://www.openlibrary.org/books/OL1887486M
ER  -