TY  - BOOK
AU  - Cannie,Joan Koob
AU  - Caplin,Donald
TI  - Keeping customers for life
SN  - 0814450083 (hardcover) :
AV  - HF5415.5 .C36 1991
U1  - 658.8/12 20
PY  - 1991///
CY  - New York, NY
PB  - American Management Association
KW  - Customer services
KW  - United States
KW  - Consumer satisfaction
KW  - Service à la clientèle
KW  - États-Unis
KW  - Consommateurs
KW  - Satisfaction
KW  - Préférences
KW  - ram
KW  - Service consommateurs
KW  - Etats-Unis
N1  - Includes bibliographical references and index
UR  - http://www.archive.org/details/keepingcustomers00cann
UR  - http://www.openlibrary.org/books/OL1889851M
ER  -