TY  - BOOK
AU  - Byham,William C.
AU  - Crew,Ray
AU  - Davis,James H.S.
TI  - The service leaders club: dazzling your customers through service 
SN  - 0962348376
AV  - HF5415.5 .B94 1997
U1  - 658.314 
PY  - 1997///
CY  - Bridgeville, Pa.
PB  - DDI Press
KW  - Customer services
KW  - Consumer satisfaction
KW  - Employee motivation
UR  - http://www.archive.org/details/serviceleaderscl00byha
UR  - http://www.openlibrary.org/books/OL9848151M
ER  -