TY  - BOOK
AU  - Byham,William C.
AU  - Cox,Jeff
TI  - Zapp! the lightning of empowerment: how to improve productivity, quality and employee satisfaction 
SN  - 0962348309
AV  - HD30.3 .B94 1989
U1  - 650.1/3 20
PY  - 1989///, c1988
CY  - Pittsburgh
PB  - Development Dimensions International Press
KW  - Communication in management
KW  - Interpersonal relations
UR  - http://www.archive.org/details/zapplightningofe00byha
UR  - http://www.openlibrary.org/books/OL2063985M
ER  -