TY  - BOOK
AU  - Kanji,Gopal K.
AU  - Asher,Mike
TI  - 100 Methods for total quality management: Gopal K. Kanji, Mike Asher 
SN  - 8170365716
U1  - 658.4013 23rd
PY  - 1996///
CY  - New delhi
PB  - Response Books (A Division of Sage Publications)
KW  - Quality management
KW  - Total quality management
KW  - Method for total quality management
N1  - Includes references and index; Understanding total quality -- The role of TQM methods -- List of methods (by Category) -- Purpose of methods (alphabetical list) -- Management methods -- Analytical methods -- Idea generation -- Data collection, analysis and display
N2  - From force field analysis to `zero defects′, from `brainstorming′ to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use′ - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schema′s of: management methods, idea generation, data collection and analysis
ER  -