TY  - BOOK
AU  - Edosomwan Johnson A
TI  - Customer and market-driven quality management
SN  - 0-07-463104-4
U1  - 658.562 
PY  - 1996///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Consumer satisfaction
KW  - Industrial management
KW  - Total quality management
ER  -