Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


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1.
Service wisdom : [electronic resource] creating and maintaining the customer service edge / Ron Zemke and Chip R. Bell. by
Edition: 2. print.
Material type: Text Text; Format: print available online remote; Literary form: Not fiction
Publication details: Minneapolis, MN : Lakewood Books, 1990
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2.
Service wisdom : [electronic resource] creating and maintaining the customer service edge / Ron Zemke and Chip R. Bell. by
Material type: Text Text; Format: print available online remote; Literary form: Not fiction
Publication details: Minneapolis, MN : Lakewood Books, c1989
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3.
Using technology-delivered learning / [electronic resource] compiled by Dave Zielinski. by Series: New training library ; 10
Edition: 1st ed.
Material type: Text Text; Format: print available online remote; Literary form: Not fiction
Publication details: Minneapolis, MN : Lakewood Books, c1996
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Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in