Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


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1. The loyalty effect : [electronic resource] the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

by Reichheld, Frederick F | Teal, Thomas, 1937-.

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: Boston, Mass. : Harvard Business School Press, c1996Online access: Table of Contents | Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
2. Real time : [electronic resource] preparing for the age of the never satisfied customer / Regis McKenna.

by McKenna, Regis.

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: Boston, Mass. : Harvard Business School Press, c1997Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
3. Winning the service game / [electronic resource] Benjamin Schneider, David E. Bowen.

by Schneider, Benjamin, 1938- | Bowen, David Earl.

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: Boston, Mass. : Harvard Business School Press, c1995Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in


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