Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


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1. Design and management of service processes keeping customers for life

by Ramaswamy Rohit.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Reading Addison-Wesley 1996Availability: Items available for loan: [Call number: 658.812 R165] (1).
2. Quality function deployment how to make QFD work for you

by Cohen Lou.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Reading Addison-Wesley 1998Availability: Items available for loan: [Call number: 658.5 C678] (1).
Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in


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