Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


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1. The six sigma book for healthcare [electronic resource] : improving outcomes by reducing errors / Robert Barry, Amy Murcko, Clifford Brubaker.

by Barry, Robert | Murcko, Amy | Brubaker, Cliff.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Chicago : Health Administration Press, c2002Online access: EBSCOhost Availability: No items available
2. Patient satisfaction [electronic resource] : defining, measuring, and improving the experience of care / Irwin Press.

by Press, Irwin.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Chicago, IL : Health Administration Press, c2002Online access: EBSCOhost Availability: No items available
3. Achieving safe and reliable healthcare [electronic resource] : strategies and solutions / Michael Leonard, Allan Frankel, Terri Simmonds ; with Kathleen B. Vega.

by Leonard, Michael Steven, 1947- | Frankel, Allan | Simmonds, Terri | Vega, Kathleen B.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Chicago : Health Administration Press, c2004Online access: EBSCOhost Availability: No items available
4. Patient satisfaction [electronic resource] : understanding and managing the experience of care / Irwin Press.

by Press, Irwin.

Edition: 2nd ed.Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Chicago, IL : Health Administration Press, c2006Online access: EBSCOhost Availability: No items available
Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in


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