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Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


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1.
Aggressive good faith and successful claims handling / [electronic resource] Willis Park Rokes. by
Edition: 1st ed.
Material type: Text Text; Format: print available online remote; Literary form: Not fiction
Publication details: Malvern, Pa. : Insurance Institute of America, 1987
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2.
Managing claim department operations / [electronic resource] Jane S. Lightcap. by Series: ICA education series
Material type: Text Text; Format: print available online remote; Literary form: Not fiction
Publication details: [Atlanta, Ga.] : International Claim Association, c1991
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