Online Public Access Catalogue (OPAC)
Library,Documentation and Information Science Division

“A research journal serves that narrow

borderland which separates the known from the unknown”

-P.C.Mahalanobis


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1. Customer service on the Internet building relationships, increasing loyalty, and staying competitive

by Sterne Jim.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York John Wiley 1996Availability: Items available for loan: [Call number: 658.8120285467 St839] (1).
2. American customer satisfaction index (ACSI) methodology report, March 1998

by Andersen Arthur.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Milwaukee ASQ 1998Availability: Items available for loan: [Call number: 658.562 An544] (1).
3. Living supply chains how to mobilize the enterprise around delivering what your customers want

by Gattorna John.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Harlow Prentice Hall 2006Availability: Items available for loan: [Call number: 658.7 G263] (1).
4. Strategic six sigma best practices from the executive suite

by Smith Dick | Blakeslee Jerry [Auth.] | Koonce Richard [Auth.].

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley 2002Availability: Items available for loan: [Call number: 658.4 Sm645] (1).
5. Quality library a guide to staff-driven improvement, better efficiency, and happier customers

by Laughlin Sara | Wilson Ray W [Auth.].

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Indiana 2009Availability: Items available for loan: [Call number: 025.1 L374] (1).
6. Social media marketing game theory and the emergence of collaboration

by Anderson Eric.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Berlin Springer-Verlag 2010Availability: Items available for loan: [Call number: 658.872 An546] (1).
7. Design and management of service processes keeping customers for life

by Ramaswamy Rohit.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Reading Addison-Wesley 1996Availability: Items available for loan: [Call number: 658.812 R165] (1).
8. Virtual customer: a new paradigm for improving customer relations in libraries and information services

by Ferreira Sueli Mara Soare Pinto ed | IFLA Satellite Meeting | IFLA satellite meeting Sao Paulo, Brasil 18-20 Aug 2004.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Munchen K G Saur 2005Availability: Items available for loan: [Call number: 21.7 In61] (1).
9. Achieving excellence through customer service / [electronic resource] John Tschohl with Steve Franzmeier.

by Tschohl, John | Franzmeier, Steve.

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: Englewood Cliffs, N.J. : Prentice Hall, c1991Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
10. At America's service : [electronic resource] how corporations can revolutionize the way they treat their customers / Karl Albrecht.

by Albrecht, Karl, 1941-.

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: Homewood, Ill. : Dow Jones-Irwin, c1988Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
11. The bank book : [electronic resource] how to get the most for your banking dollars : the Consumer Federation of America's guide to the new financial marketplace / Naphtali Hoffman and Stephen Brobeck ; edited by Jack Gillis.

by Hoffman, Naphtali | Brobeck, Stephen | Gillis, Jack | Consumer Federation of America.

Edition: 1st Harvest/HBJ ed.Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: San Diego : Harcourt Brace Jovanovich, 1986Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
12. The complete guide to customer service / [electronic resource] Linda M. Lash.

by Lash, Linda M.

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: New York : Wiley, c1989Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
13. Customer connections : [electronic resource] new strategies for growth / Robert E. Wayland, Paul M. Cole.

by Wayland, Robert E. (Robert Edwin), 1946- | Cole, Paul M. (Paul Michael), 1958-.

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: Boston, Mass : Harvard Business School Press, c1997Online access: Table of contents | Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
14. Customers as partners : [electronic resource] building relationships that last / Chip R. Bell.

by Bell, Chip R.

Edition: 1st ed.Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: San Francisco : Berrett-Koehler, c1994Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
15. The customer signs your pay check / [electronic resource] by Frank Cooper.

by Cooper, Frank.

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: [Everett, WA : Frank Cooper Pub. Co., 1984]Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
16. Delivering knock your socks off service / [electronic resource] Kristin Anderson, Ron Zemke.

by Anderson, Kristin, 1962- | Zemke, Ron.

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: New York, N.Y. : Amacom, c1991Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
17. Deposit accounts and services. [electronic resource]

by Institute of Financial Education.

Edition: [Revised ed.].Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: Chicago, Ill. : Institute of Financial Education, c1990Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
18. The discipline of market leaders : [electronic resource] choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema.

by Treacy, Michael | Wiersema, Frederik D. (Frederik Derk).

Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: Reading, Mass. : Addison-Wesley Pub. Co., c1995Online access: Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
19. The discipline of market leaders : [electronic resource] choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema.

by Treacy, Michael | Wiersema, Frederik D. (Frederik Derk).

Edition: [Expanded ed.].Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: Reading, Mass. : Addison-Wesley Pub. Co., c1997Online access: Table of contents | Contributor biographical information | Publisher description | Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
20. Enterprise one to one : [electronic resource] tools for competing in the interactive age / Don Peppers and Martha Rogers.

by Peppers, Don | Rogers, Martha, Ph.D.

Edition: 1st ed.Material type: Text Text; Format: print available online remote; Literary form: Not fiction Publisher: New York : Currency Doubleday, c1997Online access: Contributor biographical information | Sample text | Publisher description | Free eBook from the Internet Archive | Additional information and access via Open Library Availability: No items available
Library, Documentation and Information Science Division, Indian Statistical Institute, 203 B T Road, Kolkata 700108, INDIA
Phone no. 91-33-2575 2100, Fax no. 91-33-2578 1412, ksatpathy@isical.ac.in


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